"Even with the different activities, I find Ms. Lopez determined it was reasonable for Kalynn to purchase some clothes, but said some of the items weren't necessary. Kalynn disagrees and says her six-day trip was fully scheduled and she required the items for different planned activities (gym workouts, a work conference, casual clothes for personal time, and a dressy outfit for a work dinner at a high-end restaurant)." "Air Canada argues the amount of clothing purchased for a two-day delay was excessive and unreasonable," Lopez wrote. The tribunal heard Kalynn purchased the $2,120 in clothing and toiletries "immediately on arrival at her destination, after realizing her bag was delayed." In total, she bought four pairs of shoes, six bottoms, five tops, a bathing suit, two bras, two pairs of underwear, three pairs of socks and toiletries. In fact, the airline paid her $500.īut Kalynn said her expenses from the delayed luggage were more than $2,120, so she claimed the $1,620 difference through a CRT complaint. Lopez wrote that Air Canada doesn't dispute that Kalynn's luggage was delayed or that it owed Kalynn some compensation. Tribunal member Shelley Lopez's decision explained that, under Article 19 of the Montreal Convention, an airline is liable for any "damage" from a baggage delay, unless it proves it took all reasonable measures to avoid the damage. During the trip, her baggage missed her connecting flight and Kalynn didn't get it for two days. The decision, published last week, said Jessica Kalynn flew from Vancouver to Dubai for a six-day trip last Sept. traveller who spent days in Dubai without her luggage will receive hundreds of dollars from Air Canada following a decision from the province's Civil Resolution Tribunal.